Responsible Gaming at ad88 — Play Smart, Stay in Control
ad88 is committed to providing a safe, fair, and enjoyable entertainment experience for every player in Bangladesh. We believe that gambling should always be a form of recreation — never a source of financial stress or personal harm. This page outlines the tools, resources, and guidance available to help you stay in control.
Our Commitment
Six Ways ad88 Protects Its Players
Responsible gaming is not an afterthought at ad88 — it is built into the platform from the ground up. Here are the core pillars of our player protection programme.
Mandatory Age Verification
All players must be 21 years or older to register and play on ad88. Every account undergoes a Know Your Customer (KYC) check before withdrawals are approved. Underage gambling is strictly prohibited and any account found to belong to a minor is immediately closed.
Deposit Limits
ad88 allows you to set daily, weekly, or monthly deposit limits on your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 72-hour cooling-off period, giving you time to reconsider before committing more funds.
Time-Out Features
Feeling like you need a short break? Use our time-out feature to temporarily suspend your account for a period of your choosing — from 24 hours up to 90 days. During a time-out, you cannot deposit, bet, or access your account in any way.
Self-Exclusion
If you feel that gambling is having a serious negative impact on your life, you can request a full self-exclusion. This permanently closes your account and blocks you from re-registering for a minimum of six months. Self-exclusion is irrevocable for the duration of the exclusion period.
Loss Limits
You can set a maximum loss threshold per day, week, or month. When your net losses reach the limit you have defined, betting is paused for the remainder of that period. This tool is designed to prevent chasing losses, one of the most common warning signs of problem gambling.
Trained Support Team
Our 24/7 customer support team includes staff trained in responsible gambling awareness. If you reach out to us about a gambling concern, you will be treated with empathy and discretion — never judgement. We will help you identify the right tools or resources for your situation.
Strictly 21 and Above — No Exceptions
Gambling is an adult activity. ad88 enforces a strict minimum age of 21 years for all players in Bangladesh and any other jurisdiction where the platform is accessible. We verify every player's age and identity before approving any withdrawal, and we actively monitor for signs of underage access. If you are aware of a minor attempting to use the platform, contact us immediately at [email protected]. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling websites. All balances are held in BDT (৳) and are subject to forfeiture if an account is found to violate our age policy.
Player Tools
How to Use the ad88 Responsible Gaming Tools
Every responsible gaming tool on ad88 is free, accessible from your account settings, and takes effect without delay. Here is how each one works in practice.
Deposit Limits
Navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose daily, weekly, or monthly. The limit applies to all payment methods including bKash, Nagad, and Rocket. Reductions take effect instantly; increases require a 72-hour review period.
Session Time Limits
Set a maximum session duration so the platform alerts you when you have been playing for a defined period. After the alert, you can choose to end the session. This tool is especially useful for players who lose track of time during live casino or cricket betting sessions.
Time-Out / Cooling Off
Request a time-out of 1 day, 7 days, 30 days, or 90 days via Account Settings → Responsible Gaming → Take a Break. During this period your account is suspended. Marketing communications are paused. The time-out cannot be reversed once activated.
Self-Exclusion
Contact our support team at [email protected] to request a self-exclusion. The minimum exclusion period is six months, with options for one year, two years, or permanent. Once activated, all open bets are settled, your remaining balance is returned, and the account is permanently locked.
Recognising the Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to spot in yourself. ad88 encourages all players to reflect honestly on their gambling habits. If any of the following statements apply to you, it may be time to use one of our player tools or to seek support from an independent organisation.
- You spend more money on gambling than you originally planned.
- You feel anxious, irritable, or restless when you are not gambling.
- You gamble to escape stress, anxiety, depression, or boredom.
- You borrow money or sell possessions to fund gambling activity.
- You hide your gambling habits from family, friends, or colleagues.
- You have tried to stop gambling but found it difficult to do so.
- You chase losses by placing larger or more frequent bets.
- Gambling is interfering with your work, studies, or personal relationships.
- You feel guilt or shame about the amount of time or money you spend gambling.
- You have neglected important responsibilities in order to gamble.
Self-Assessment
Ask Yourself These Questions
Honest self-reflection is one of the most powerful tools available to any player. The following questions are adapted from standard responsible gambling self-assessment frameworks. Answer them privately and honestly — there are no right or wrong answers, only an opportunity to check in with yourself.
If you answered "yes" to three or more of these questions, we strongly encourage you to contact our support team or use the ad88 self-exclusion or time-out tools immediately. Gambling should be enjoyable; if it is not, it is time to step back.
In the past 12 months, have you bet more money than you could comfortably afford to lose?
Have you ever needed to borrow money or sell something to fund your gambling or to pay gambling-related debts?
Do you find yourself spending increasing amounts of time thinking about gambling, planning future sessions, or reliving past wins?
Have you ever tried to win back money you have lost by placing further bets — sometimes described as "chasing your losses"?
Has gambling caused arguments, tension, or concern in your family, friendships, or romantic relationship?
Have you ever felt that you would like to stop gambling but found that you were unable to do so?
Get Help
You Are Not Alone — Support Is Available
If you or someone you know is struggling with gambling, please reach out. The ad88 support team is available 24 hours a day, 7 days a week. All enquiries are handled with complete confidentiality.
Ready to Play Responsibly?
ad88 wants every player in Bangladesh to enjoy cricket betting, live casino, and slots in a safe, controlled environment. Set your limits, know your boundaries, and play for fun — not to chase losses.